Shipping policy

Shipping Policy

Kuntry Roots Herbal Kreations

Effective Date: April 2026

Kuntry Roots Herbal Kreations is committed to preparing and shipping products with care, quality, and attention to detail. Due to the handcrafted and small-batch nature of our products, all orders are processed in accordance with the following Shipping Policy.

By placing an order through this website, you acknowledge and agree to the terms outlined below.

Order Processing

All products are handcrafted, prepared, packaged, and fulfilled in small batches.

Orders are generally processed within 3–10 business days, excluding:

weekends;
federal holidays;
carrier interruptions;
severe weather conditions;
high-volume release periods;
inventory preparation periods.

Processing times are estimates only and are not guaranteed delivery timelines.

Kuntry Roots Herbal Kreations reserves the right to extend processing times when necessary to maintain product quality, operational standards, or inventory accuracy.

Shipping Methods & Carriers

Orders may be shipped through third-party carriers including, but not limited to:

USPS;
UPS;
FedEx;
regional delivery carriers.

Shipping carrier selection shall remain at the sole discretion of Kuntry Roots Herbal Kreations unless otherwise specified at checkout.

Delivery estimates provided by carriers are informational only and are not guaranteed by Kuntry Roots Herbal Kreations.

Shipping Address Accuracy

Customers and members are solely responsible for providing accurate and complete shipping information at the time of purchase.

Kuntry Roots Herbal Kreations shall not be responsible for delays, losses, or delivery failures resulting from:

incorrect addresses;
incomplete addresses;
undeliverable locations;
forwarding issues;
customer entry errors;
carrier access restrictions.

Orders returned due to address errors may require additional shipping fees before reshipment will be considered.

Delivery Responsibility

Once an order has been transferred to the shipping carrier and marked as accepted by the carrier, responsibility for delivery transfers to the customer and the carrier.

Kuntry Roots Herbal Kreations shall not be liable for:

delayed deliveries;
lost shipments;
stolen packages;
weather-related interruptions;
carrier operational failures;
tracking delays;
delivery scanning errors.

Customers are responsible for monitoring tracking information and coordinating directly with the carrier regarding delivery concerns once shipment has been dispatched.

Lost, Delayed, or Stolen Packages

If tracking information confirms delivery, Kuntry Roots Herbal Kreations shall not be held responsible for lost or stolen packages after delivery confirmation.

Customers are encouraged to:

verify shipping addresses carefully;
monitor tracking information;
secure delivery locations;
contact the carrier immediately regarding delivery disputes.

Any replacement assistance provided shall remain entirely at the sole discretion of Kuntry Roots Herbal Kreations and shall not create any obligation for refunds, credits, or reshipments.

Damaged Shipments

If a shipment arrives visibly damaged, customers must notify Kuntry Roots Herbal Kreations within forty-eight (48) hours of confirmed delivery.

Claims must include:

full name;
order number;
photographs of the package exterior;
photographs of shipping labels;
photographs of damaged items.

Failure to provide sufficient documentation within the required timeframe may result in denial of the request.

Kuntry Roots Herbal Kreations reserves sole discretion regarding replacement consideration.

International Shipping

International shipping availability may vary based on destination and carrier limitations.

Customers placing international orders acknowledge and agree that they are solely responsible for:

customs duties;
import taxes;
tariffs;
governmental fees;
import restrictions;
local compliance requirements.

Kuntry Roots Herbal Kreations shall not be responsible for customs delays, seizures, or denied international deliveries.

Incorrect, Refused, or Undeliverable Orders

Orders refused by the recipient or returned as undeliverable may be subject to:

reshipment fees;
restocking considerations;
additional handling charges.

Original shipping costs are non-refundable.

Limitation of Liability

Under no circumstance shall Kuntry Roots Herbal Kreations be liable for indirect, incidental, consequential, or carrier-related damages arising from shipping delays, delivery interruptions, or package handling after transfer to the shipping carrier.

All shipping timelines are estimates only and are not contractual guarantees.